Our Knowledge Base contains many technical support articles and how to’s. You’ll also find resources to help you get the answers you need quickly. Many of the tools we provide are even accompanied by a downloadable and printable user manual from within the Control Panel of your account.
FAST AND FRIENDLY SUPPORT and support information is available 24 hours a day, 7 days a week. Contact us by email and our online Help Desk and Knowledge Base. All email support inquiries are typically answered within 24 hours. However our average support response time is under 2 hours.
Phone support is available though is reserved for urgent and emergency situations. This allows us to handle support requests fairly and equally. It also allows us time to research more difficult issues that are impossible to troubleshoot while on the phone.
TBwebworks will cheerfully answer support questions regarding all aspects of your hosting account. We will assist you in any way possible. However, we can not troubleshoot scripts that were not provided by or installed by TBwebworks. We cannot support provided scripts that have been severely altered for use as any other purpose than was originally intended.