Support

Web Hosting & Design Support

web hosting & design supportONLINE DOCUMENTATION:
Our Knowledge Base contains many technical web hosting & design support articles and how to’s.  You’ll also find resources to help you get the answers you need quickly. Many of the tools we provide are even accompanied by a downloadable and printable user manual from within the Control Panel of your account.

 

FAST AND FRIENDLY SUPPORT:

Support is available 24 hours a day, 7 days a week. You can Contact us by email, or check our online Help Desk and Knowledge Base. All email support inquiries are typically answered within 24 hours. However our average support response time is under 2 hours. Typically, over 90% of support can be effectively handled through our online ticketing system.

web hosting technical supportTELEPHONE SUPPORT:

Phone support is available, however it is reserved for urgent and emergency situations. This allows us to handle support requests fairly and equally. In addition, it allows us time to research more difficult issues that are impossible to troubleshoot while on the phone.

Support Limitations:

TBwebworks will cheerfully answer support questions regarding all aspects of your hosting account. We will assist you in any way possible. However, we can not troubleshoot scripts that were not provided by or installed by TBwebworks. We cannot support provided scripts that have been severely altered for use as any other purpose than was originally intended.